Canine Ambassador Programme

Bookings: 

A deposit of 50% of the total programme cost is payable to book your place, with the remaining 50% payable no later than 30 days prior to programme commencement. Payment can be made by bank transfer or cash. Placing a deposit confirms your agreement to the Terms & Conditions. 

Confirmation of your booking will be forwarded by email with a registration form. This must be completed and returned to admin@canineambassador.co.uk no later than 30 days prior to the programme commencement. We will endeavour to contact you with a reminder for the remaining 50% balance when it becomes due.

Suitability: 

Vaccinations

It is a condition for entry to the programme that all dogs are fully vaccinated upon commencement of the programme. 

Puppies may enter the programme after their first vaccination but must be carried to and from the venue without coming into contact with the ground outside. 

Temperament

Aggressive or fearful dogs are not suitable for the general programme. Please contact us if you are unsure of the suitability of your dog. In some cases, we may undertake a behavioural assessment.

If you do not advise us of aggression or fearfulness and this is encountered during the general programme, we reserve the right to excuse the dog from the remainder of the programme with no refund due.

If we have agreed to your dog attending after behavioural assessment but the dog proves unsuited to the general programme, we will offer you alternative arrangements to the value of the remainder of the programme, such as entry to an alternative programme; or working with you on a one-to-one basis. The option(s) offered will be dependent on availability and our assessment of suitability.

Sessions

We limit the number of dogs on our programme to provide an appropriate trainer to dog ratio.

We are unable to refund course fees once the course has commenced and partial refunds for missed classes are not given. Please notify us beforehand if you will miss a class. We are unable to provide make up sessions, but we will endeavour to ensure you are able to catch up at your next session.

Welfare and safety: 

Please keep to areas of the building designated only for our training purposes. All dogs must be kept under the owner’s control and on a lead, except where specifically instructed by our instructors. You are responsible for the conduct of your dog at all times. Dogs in class must not lunge or bark at other dog’s present.

We provide a safe and secure environment as practicably reasonable and endeavour to apply good practices with all our training services. We endeavour to run all classes in as safe and professional manner as possible. Canine Ambassador Ltd also takes all reasonable precautions when providing training services to minimise the risk of injury from being bitten. However remote, dog training is not without risk therefore participation in training classes is at the owner’s risk. Canine Ambassador Ltd or any of its individual assistants, or helpers, will not accept responsibility for any loss, injury or damage to any persons, or dogs attending a course, or to their property howsoever caused during the provision of dog training activities.

Use of information or advice given in connection with the above sessions including but not limited to any liability for errors, inaccuracies, omissions or misleading or defamatory statements. 

Dog guardians are advised to have appropriate pet insurance cover that includes third party liability insurance. Canine Ambassador Ltd has public liability and relevant business insurance to run the programme, providing adequate cover for our liabilities. 

Canine Ambassador Ltd will not take responsibility for misinterpretation of advice. Whilst we hope you find the information and guidance given interesting and informative, the contents are for general information only. We believe the contents to be true and accurate as at the date of the session but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and circumstances. As such, the contents should not be relied upon and professional advice should be taken in specific cases. In addition, none of the content of the session will form any part of any contract between us or constitutes an offer by us. Specific disclaimers may apply in addition to certain content or parts of the session.

Cancellations: 

Refunds will only be given in the following circumstances;

At least 72 hours’ notice has been given and we have been able to fill the place.

Any refund will incur a £25.00 administration fee.

We are unable to refund course fees once the course has commenced and no refunds are given for non-attendance.

The Landlord of the venues may at short notice cancel our use of the premises. Should this occur you will be notified by email as soon as possible. We will endeavour to relocate that session where possible. 

Insufficient numbers booked onto a programme may result in the course being postponed or cancelled. In this instance you will be notified of future course dates. If a date change is not acceptable a full refund will be given.

Our methods: 

Canine Ambassador practises kind, fair and effective techniques avoiding the need to use physical correction of any type. Harsh handling of dogs is wholeheartedly discouraged and the use of check chains and other coercive or punitive methods, including lead jerking, shouting or smacking, is not permitted. 

You may not use any tool in class that we consider aversive, such as prong, pinch, spray or electric collars, compressed air canisters, rattle cans or water squirters, or any other device, or method, that has potential to cause injury, pain or fear. Any owner who continues to use harsh methods when asked not to, will be excused from the programme and no refund given.

Dogs unfit for class: 

Welfare and safety of all dogs is paramount to us. Dogs in an unfit state of health due to illness, disease or injury cannot be brought to class. Do not bring your dog to class if they have been in contact with an infectious disease, such as kennel cough or conjunctivitis or suffered from diarrhoea within 24 hours. If you unsure as to whether your dog is well enough to attend, please refer to your Vet. If your dog is unable to attend, you are encouraged to attend the class without your dog so you can maintain continuity of training.

Bitches in season are not permitted to attend a class. Please notify us if you consider your bitch may come into season during the programme. Refunds are not given outside of the cancellation policy described above.

Disclaimer

Participation, Completion of any CA course/programme cannot and will not guarantee the current or future behaviour of any dog.

Future life events, incidents, situations and medical procedures etc. are capable of altering a dog’s thought process and behaviour at any time.

Canine Ambassador and its associates will not, and cannot be held liable for incidents and individual dog behaviour. 

The guardian/ owner or current handler of the dog will be liable for the dog’s behaviour at all times.